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Privacy Policy

A legal disclaimer

SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."

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Epic Mechanical LLC prioritize the privacy of our users. This Policy aims to clarify how we gather and utilize personal information from visitors to our website and users of our online services. It outlines our practices regarding how we collect Information, including what we will and will not do with it. Our Policy is crafted to demonstrate our commitment to not only meet but exceed current privacy standards for all associated with Epic Mechanical LLC.

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This Policy will specifically inform you about the following:

1.       The personally identifiable information we collect from you via our website;

2.      The reasons for collecting your personally identifiable information and the legal grounds for this;

3.      How we utilize the gathered information and who it may be shared with;

4.      The options available to you concerning the use of your data;

5.      The security measures we have implemented to safeguard your information from misuse.

 

  • Disclosure of your personal information.

We gather personal information that you willingly share with us during your registration on our Services, when you show interest in learning more about us or our Services, when you engage in activities on the Services, or when you reach out to us. The choice to provide personally identifiable information is entirely yours; however, if you decide against it, we reserve the right not to register you as a user.

​Providing Personal Information. Collected Personal information is influenced by how you interact with us and our Services, the decisions you make, and the products and features you utilize. This information may encompass the following:

1.       Full Names

2.      Phone Numbers

3.      Email Addresses

4.      Usernames & Password

5.      Customer’s Preferences

6.      Debit/Credit Card Number

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  • Billing Address

Payment Information. If you decide to make purchases, we may gather necessary data to process your Payments, including your payment method number and the security code linked to it. All payment information is managed and stored by Paddle.com (Merchant of Record) and Stripe.com (Customer Client Payments). You can find their privacy notices here: https://paddle.com/legal/privacy and https://stripe.com.

Summary: We utilize your information to provide, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. We process personal information for the purposes listed below, and may also handle your information for additional reasons with your prior explicit consent.

 

  • Processing of your personal information.

Processing your Personal Information for multiple reasons that are based on your interaction with our Services, that includes:   

1.       Account Management: We may process your information to set up and authenticate your account, ensuring it remains functional.  

2.      Service Delivery: We use your information to help us provide the services you requested.

3.      Usage Analysis: We analyze how you use our Services to identify trends and enhance their effectiveness.

4.      Protection of Vital Interests: We may process your information when necessary to protect an individual's vital interests, such as preventing harm.

5.      Project Photos: With your consent, we may take photos to include in our Estimates.

6.      Google Calendar Integration: We create and sync calendars between our affiliate

7.      Contractor Foreman and Google Calendar to streamline scheduling for our staff.

8.      Google Drive Access: We read and import files from Google Drive into our system for easier access later.

9.      Call Recording: Please note that all calls are recorded.

 

No personal data with regards to this website such as name, phone number, mobile data, username/password, customer’s Preference or payment information will be disclosed to third parties or affiliates.

 

  • Data Breach Notification.

What this means for you: In the event that your personal is compromised, we will inform you quickly and transparently about the situation and any actions you can take.
If a data breach is likely to pose a risk to your rights and freedoms, we will notify the affected users and relevant authorities in compliance with applicable laws as soon as possible. Affected users will be informed within 72 hours of identifying a breach that presents a significant risk to your rights and freedoms.

 

  • Notification Method.

You will be notified by one of the following methods:

1.       Public notice on our website

2.      Email to your registered Users

 

  • Do We Update This Notice?

In Brief: Yes, we will revise this notice as needed to ensure compliance with applicable laws.
We may periodically update this Privacy Notice. The latest version will be marked with a new "Revised" date at the top. If we implement significant changes, we may inform you by prominently posting a notice about the changes or by sending you a direct notification. We recommend reviewing this Privacy Notice regularly to stay informed about how we protect your information.

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  • Acceptance of Terms.

By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If
you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your
continued use of our website following proper notification or the posting of any updates or changes to our terms and
conditions, shall mean that you agree and accept such changes

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  • SMS Terms & Conditions.

  1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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  1. Types of SMS Communications:

If you have consented to receive text messages from Epic Mechanical, you may receive messages related to the following (provide specific examples):

  • Appointment reminders

  • Follow-up messages

  • Construction Services updates

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Example: "Hello, this is a friendly reminder of your service request appointment from Epic Mechanical LLC at Yorktown Residential on 03/23/2026 at 2:30pm. You can reply STOP to opt out of SMS messaging from Epic Mechanical LLC at any time."

  1. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments and Construction Services updates.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

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  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

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  1. Opt-In Method:

You may opt in to receive SMS messages from Epic Mechanical LLC by filling the contact us online form.

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  • By submitting an online form

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  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

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  1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@epicmechanical.com

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  • Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
     

  1. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit epicmechanical.com/privacypolicy 

  • Message frequency may vary

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